Privacy policy

    Last updated: July 2026

     

    This Privacy Policy explains how Pro‑Erex (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit our website or use our services. By accessing our site or purchasing from us, you agree to the practices described here.

     

    Information We Collect

    We collect personal information to provide our services, process orders, and improve your experience. The information we collect may include:

     

    Information you provide

    • Name, contact details, address
    • Order and payment information
    • Account login details
    • Customer support communications

     

    Information collected automatically

    We use cookies and similar technologies to collect usage data such as IP address, device details, browsing behaviour, and interactions with our site.

     

    Information from third parties

    We may receive information from service providers such as Shopify, payment processors, and analytics partners.

     

    How We Use Your Information

    We use your personal information to:

    • Process and fulfil orders
    • Manage your account
    • Provide customer support
    • Improve our website and services
    • Send service‑related communications
    • Detect and prevent fraud or security issues
    • Comply with legal obligations

     

    Marketing emails are optional — you may unsubscribe at any time.

     

    Disclosure of Personal Information

    We may share your information to ensure we can service your orders. This may include:

    • Service providers (e.g., payment processors, shipping partners, IT support)
    • Business partners such as Shopify
    • Legal authorities when required
    • Our affiliated companies

    We do not sell personal information.

     

    Cookies

    We use cookies to operate our store, remember preferences, and analyse site usage. You may disable cookies in your browser, but some features may not function correctly.

     

    Children’s Privacy

    Our services are not intended for children, and we do not knowingly collect information from individuals under 16 years of age.

     

    User‑Generated Content

    Any reviews or content you post publicly may be visible to others.

     

    Security & Retention

    We take all reasonable steps to protect your information. Information is retained only as long as necessary for business, legal, or contractual purposes.

     

    Third‑Party Websites

    Our website may contain links to third‑party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies.

     

    Your Rights (New Zealand Privacy Act 2020)

    You have the right to:

    • Access your personal information
    • Request correction of inaccurate information
    • Request deletion where appropriate
    • Withdraw consent for marketing communications 

    To exercise these rights, contact us at orders@prohealth.co.nz.

     

    International Transfers

    Your information may be stored or processed outside New Zealand by trusted service providers. We ensure appropriate safeguards are in place.

     

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

     

    Complaints

    If you have concerns about how your information is handled, contact us. You may also lodge a complaint with the Office of the Privacy Commissioner (NZ).

     

    Contact Us

    For privacy questions or requests, contact: orders@prohealth.co.nz +64 9 309 0990 ProHealth Limited, PO Box 91836, Victoria Street West, Auckland 1142, New Zealand.