Refund policy
Last updated: July 2026
We offer a 30‑day return policy. You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unopened
- In its original packaging
- In the same condition you received it
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at orders@prohealth.co.nz. Items sent back to us without first contacting our team will not be accepted.
Damaged, Incorrect, or Faulty Items
Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect. We will work with you promptly to resolve the issue.
Non‑Returnable Items
We cannot accept returns on:
- Opened products
- Perishable goods
- Custom or personalised items
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item qualifies, please contact us.
Exchanges
If you wish to exchange a product, the fastest method is to complete a return first. Once your return is accepted, you may place a new order for the item you prefer.
Refunds
Once your return is received and inspected, we will notify you of what happens next. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to complete the refund.
If more than 15 business days have passed since your refund was approved, please contact: orders@prohealth.co.nz +64 9 309 0990 ProHealth Limited, PO Box 91836, Victoria Street West, Auckland 1142, New Zealand.